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All the stuff you need to know about the journey from Pawprint HQ to your Units...

UK Mainland Delivery

All badge orders will be sent by First Class Royal Mail post, including a receipt and you should expect to receive it within 5 working days of your order being placed and payment being received.

Pre-ordered badges will be despatched as close to the date noted on the product information page as possible. Priority on deliveries will be given to the orders where Pawprint Badges have received payment first.

Please note: if you have ordered both badges that are in-stock AND pre-ordered badges, your order will be despatched as soon as the pre-ordered badges are ready. If you would like to receive your in-stock items sooner, please process the order in 2 or more transactions.

If you require a more secure delivery please contact us.

Pawprint Badges will deliver your order at a standard cost of £1.99 for 1-30 badges and £2.99 thereafter for orders up to the value of £100.00, after which delivery to UK Mainland is FREE.

International Orders

Here at Pawprint Badges we are happy to ship your order overseas. This option is now available at the checkout. Please select the country you wish to have your badges dispatched to and the relevant delivery charge will be applied.

We are happy to accept payment from overseas customers using the following payment methods: International Bank Transfer or Paypal. Please note, buyers are responsible for any charges incurred from bank transfers and goods will only be shipped once payment has been received and cleared. When purchasing through Paypal currency will be converted automatically.

Please note that customers purchasing from outside the UK are responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Sometimes goods may be subject to delay, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to pay for or refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs and Excise.

Returns/Refunds Policy

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
18 Norwich Close,
WS13 7SJ

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return.

If a refund is required, we need to be informed fourteen (14) days after receipt of the order. The order must then be returned to us within fourteen (14) days after we have been informed of the cancellation. Should the refund be as a result of an error/defective product from Pawprint Badges, we will give a full refund plus the return delivery charge (please provide evidence of this). However if the refund is due to a customer error, we will be giving a full refund less the original postage cost - you will also be responsible for the cost of returning the goods to us. If we agree a refund is payable to you we will process this as soon as possible and in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a saleable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

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